This Privacy Policy explains how Woospin Casino (“Woospin”, “we”, “us” or “our”) collects, uses, discloses and protects personal information of users located in Australia who access or use our website, products and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information in accordance with it and with applicable Australian privacy laws.
This Privacy Policy is intended for informational purposes and describes our general privacy practices. It does not constitute legal advice and does not create any contractual or fiduciary relationship beyond what is required under applicable law and our Terms and Conditions.
2. Definitions
For the purposes of this Privacy Policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not, consistent with the Privacy Act 1988 (Cth) where applicable. “Processing” means any operation performed on personal information, including collection, storage, use, disclosure and deletion.
3. Categories of Personal Information Collected
We may collect the following categories of personal information when you register, use the Services or communicate with us: (a) Identification data: full name, date of birth, residential address, country of residence, and verification documents where required for identity checks; (b) Contact data: email address, phone number and communication preferences; (c) Account data: username, encrypted password, security questions, account settings and transaction history within the Services; (d) Financial and transactional data: limited payment card details as permitted, payment method identifiers, deposit and withdrawal records, currency, and related billing information; (e) Technical and usage data: IP address, device identifiers, browser type, operating system, language settings, access times, pages viewed, clickstream data and interaction with website features; (f) Compliance and risk data: information obtained through know-your-customer (KYC) procedures, anti-money laundering (AML) checks, sanctions screening and responsible gambling assessments; (g) Communication data: records of your communications with our support team, including emails and messages submitted through contact forms or live chat.
4. Methods of Collection
We collect personal information directly from you when you create an account, submit forms, make payments, contact customer support or otherwise use the Services. We may also collect information automatically through cookies and similar technologies when you access the website. In addition, we may obtain information from third-party service providers, such as payment processors, identity verification providers, analytics providers and fraud prevention services, where this is necessary for the operation and security of the Services.
5. Legal Bases and Purposes of Processing
We process your personal information for one or more of the following purposes and, where applicable, on the following legal bases: (a) Performance of a contract: to create and manage your account, provide access to games and Services, process deposits and withdrawals, and provide customer support; (b) Compliance with legal obligations: to comply with applicable laws and regulatory requirements relating to gambling, anti-money laundering, counter-terrorism financing, taxation, reporting and age verification; (c) Legitimate interests: to maintain and improve the functionality, security and integrity of the Services, prevent fraud and abuse, conduct analytics and service optimisation, and enforce our Terms and Conditions; (d) Consent: where required, to send certain types of electronic marketing communications or to place non-essential cookies, subject to your choices and applicable law.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the website, authenticate users, remember your preferences, perform analytics and, where permitted, measure the performance of our content. You may control or delete cookies through your browser settings; however, disabling certain cookies may affect the functionality or availability of some features of the Services. By continuing to use the website after being presented with a cookie notice, you acknowledge the use of cookies in accordance with this Privacy Policy and your selected preferences.
7. Use of Personal Information
We use personal information strictly for purposes connected with the operation of Woospin Casino and compliance with applicable obligations. This includes managing user registration and authentication, processing payments and withdrawals, performing security checks and fraud monitoring, conducting responsible gambling assessments where applicable, responding to enquiries and complaints, maintaining records for auditing and regulatory purposes, and generating aggregated and de-identified statistics for internal analysis. We do not sell personal information to third parties.
8. Disclosure of Personal Information
We may disclose personal information to the following categories of recipients, to the extent necessary and subject to appropriate safeguards: (a) Group companies and affiliates involved in the provision or support of the Services; (b) Payment service providers, banks and financial institutions for the processing of transactions; (c) Identity verification, KYC, AML, sanctions screening and fraud prevention providers; (d) IT, hosting, data storage, analytics and customer support providers who process information on our behalf under contractual restrictions; (e) Professional advisers such as legal, accounting and compliance consultants; (f) Regulators, government authorities, law enforcement agencies and dispute resolution bodies where disclosure is required or authorised by law, regulation, court order or to protect our legal rights, users or the public.
9. Cross-Border Transfers
Some of the third parties and infrastructure we rely on may be located outside Australia. As a result, your personal information may be transferred to and processed in jurisdictions that may have different data protection standards than those in Australia. Where reasonably practicable, we take steps to ensure that any cross-border transfers are subject to appropriate safeguards, such as contractual obligations requiring the recipient to protect personal information in a manner substantially similar to the protections required under applicable Australian privacy principles.
10. Data Security
We implement technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction. These measures may include encryption in transit and at rest where appropriate, access controls based on roles and need-to-know principles, secure network configurations, logging and monitoring, and regular security reviews. While we take reasonable steps to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal, regulatory and reporting obligations, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the category of information and applicable law, particularly in relation to gambling, financial and anti-money laundering regulations. When personal information is no longer required for the purposes for which it was collected and we are not legally required to retain it, we will take reasonable steps to delete, anonymise or de-identify it.
12. Your Rights and Choices
Subject to applicable law and certain limitations, you may have the right to request access to the personal information we hold about you, to request correction of inaccurate or incomplete information, and to request deletion or de-identification of personal information that is no longer required for lawful purposes. You may also manage certain preferences, such as marketing communications and cookies, through your account settings or browser controls. We may require you to verify your identity before responding to a request and may refuse requests where we are permitted or required to do so by law.
13. Direct Marketing
We may use your contact information to send you information about updates to the Services, subject to your preferences and applicable electronic communications laws. You may opt out of receiving direct marketing communications at any time by following the unsubscribe instructions in the message or by adjusting your account settings where available. Opting out of marketing communications will not affect transactional or service-related communications that are necessary for the operation of your account.
14. Third-Party Links and Services
The website may contain links to third-party websites, services or content that are not controlled or operated by Woospin. This Privacy Policy does not apply to the privacy practices of those third parties. We are not responsible for how third parties collect, use or disclose your information. You are encouraged to review the privacy policies of any third-party services you access via links or integrations from our website.
15. Minors
The Services are intended exclusively for individuals who are at least 18 years old or the legal age for online gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under the applicable legal age. If we become aware that personal information has been collected from an ineligible individual, we will take reasonable steps to delete such information and, where applicable, close the related account.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or the functionality of the Services. Any updated version will be posted on the website with an updated “last updated” date. Changes will become effective when published, unless otherwise specified. Your continued use of the Services after the effective date of any changes constitutes your acknowledgement of the updated Privacy Policy.
17. Contact and Complaints
If you have questions about this Privacy Policy, our handling of personal information or wish to exercise your rights, you may contact our privacy contact point at the email address or contact form specified on the Woospin Casino website. We will respond to enquiries within a reasonable time. If you are dissatisfied with our response or believe that we have not handled your personal information in accordance with applicable Australian privacy laws, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or another relevant supervisory authority.